# The Best Path To Resolve Every Case

Operational work is messy, exception-heavy, and spread across channels and systems. Interloom is a case-resolution system — it brings the right agents, experts, and technologies to each process and keeps every case moving until it is resolved.

## Orchestrate Agents, Experts, And Integrations

Most platforms optimize for one layer: deploying AI workers, building enterprise data models, or automating customer conversations. Interloom sits in the middle — routing each case to the best combination of worker, tool, and human judgment.

### Not another AI worker fleet

Autonomous agents are one worker type. Interloom routes each case to agents, experts, or integrations based on what actually resolved similar work before.

### Not an enterprise ontology project

You do not need a multi-year data model to start. Interloom learns from live case outcomes and builds operational context as work gets resolved.

### Not a contact-center-only platform

Voice and chat matter, but operations run across email, ticketing, ERP, and field teams. Interloom orchestrates the full resolution path, not just the conversation.

## Use Cases Across Regulated Operations

Explore how Interloom resolves work in insurance, logistics, banking, IT, energy, and facilities — with the agents, experts, and integrations each process needs.

### Insurance

#### Claims Resolution

Claims arrive across email, portals, and phone with incomplete packages. Teams chase documents, re-read policy language, and re-decide the same edge cases.

**Orchestration on this case**  
**Agent**  
Intake agent  
Classifies loss type, extracts fields, and requests missing evidence.  
**Integration**  
Policy system  
Pulls coverage limits, endorsements, and prior claim history.  
**Expert**  
Senior adjuster  
Reviews fraud signals and complex liability with full case context.

MemoryRank surfaces precedent from similar claims, so the next water-damage or subrogation case follows a proven path instead of starting from scratch.

### Logistics

#### Freight & Delivery Coordination

Appointment scheduling, carrier follow-up, and exception handling consume capacity. Dashboards show what is late — nobody has time to close every loop.

**Orchestration on this case**  
**Agent**  
Dispatch agent  
Calls carriers, confirms delivery windows, and logs status in the TMS.  
**Integration**  
TMS / WMS  
Reads load data, writes appointments, and flags customs holds.  
**Expert**  
Operations lead  
Handles rate disputes and multi-stop exceptions with escalation context.

Each shipment case keeps moving until resolved — agents handle volume, experts own exceptions, integrations stay in sync.

### Banking

#### Compliance & Transaction Cases

KYC reviews, wire approvals, and fraud alerts mix deterministic rules with judgment calls. One wrong routing path costs time or creates regulatory risk.

**Orchestration on this case**  
**Agent**  
Screening agent  
Runs sanctions checks and packages evidence for review.  
**Integration**  
Core banking  
Validates account status, limits, and transaction history.  
**Expert**  
Compliance analyst  
Signs off on flagged cases with audit trail attached.

Interloom orchestrates the compliance path — cheap automation for clear matches, human sign-off where policy demands it.

### ITSM

#### Service Desk Resolution

Tickets pile up across access requests, outages, and change approvals. L1 teams repeat the same lookups while specialists lack context on handoffs.

**Orchestration on this case**  
**Agent**  
Triage agent  
Classifies tickets, runs playbooks, and resolves routine requests.  
**Integration**  
IdP & CMDB  
Provisions access and checks configuration state.  
**Expert**  
Platform engineer  
Takes complex incidents with full activity history attached.

Every ticket is a case with a resolution path — agents clear the backlog, experts get cases that actually need them.

### Energy

#### Billing & Outage Cases

Meter faults, billing disputes, and outage reports mix customer communication with field coordination. Context scatters across CRM, billing, and dispatch.

**Orchestration on this case**  
**Agent**  
Customer agent  
Handles intake across voice, chat, and email with policy guardrails.  
**Integration**  
Billing & SCADA  
Pulls meter reads, tariff data, and grid status.  
**Expert**  
Field coordinator  
Dispatches crews on complex outages with customer context attached.

One case thread from customer report to field resolution — no dropped handoffs between channels or systems.

### Facilities

#### Maintenance & Vendor Coordination

Work orders span HVAC, access, and vendor invoices. Facilities teams coordinate across email, CMMS, and contractors with no shared resolution record.

**Orchestration on this case**  
**Agent**  
Intake agent  
Captures issue details, classifies urgency, and opens work orders.  
**Integration**  
CMMS  
Schedules vendors, tracks SLAs, and syncs invoice data.  
**Expert**  
Facilities manager  
Approves capital repairs and lease-impacting decisions.

Vendor follow-up, repair booking, and invoice matching run as one case until the facility issue is closed.

## Per-Case Arbitrage

### Cost, Accuracy, And Speed — Chosen Per Case

Every workflow sits on a trade-off between how much it costs, how fast it runs, and how accurate it must be. Interloom does not lock you into one setting platform-wide. It routes each case to the right point on that triangle — and learns which trade-off worked from prior outcomes.

**Cost**  
Efficient models, deterministic integrations, and scripted steps keep routine volume cheap.

**Speed**  
Agents respond immediately, parallelize follow-up, and keep cases moving without queue backlog.

**Accuracy**  
Experts, policy checks, and reviewed memory enter the path when mistakes are expensive or regulated.

## Start With The Process That Hurts Most

Map one high-load workstream, connect your systems, and deploy a resolution path your teams can steer in natural language.