Interloom is a case management and orchestration platform where human operators and AI agents collaborate on structured work. It gives domain experts — not developers — the tools to define how work flows through their organization, with full auditability and the flexibility to handle exceptions as they arise.

## How It Works

Interloom organizes work around a small set of core objects:

1. **Organizations** are the top-level container for members, permissions, and shared context  
2. **Spaces** scope work for a team, department, or project within an organization — defining access and context  
3. **Cases** (also called tasks) are the unit of work within a space — a claim, a support ticket, an onboarding request. Work within a case can be broken into **subtasks** and delegated to other users or agents  
4. **Procedures** define how a case should be handled — a sequence of **stages** with instructions, assignees, and completion criteria  
5. **Threads** are the chronological record of everything that happens on a case — messages, status changes, stage transitions, and file attachments  
6. **Files**, **notes**, and **emails** are the artifacts of work — attached to cases, threads, or spaces and indexed in a searchable **document library**  
7. **Users** and **agents** are the participants — humans and AI working side by side on cases

Agents can read context, use tools, create notes, and progress cases through their stages autonomously. @mention an agent to bring it into a conversation, or let procedures assign agents to stages automatically.